What is digital accessibility?
Digital accessibility is a set of rules and good practices that cover functional, graphic, technical, and editorial aspects.
Following these rules and good practices ensures that digital media (websites, mobile applications, PDF documents, etc.) are accessible to people with disabilities.
An accessible site, for example, allows you to:
- Customize its display via the operating system and/or browser (enlarging or reducing characters, changing typography, modifying colors, stopping animations, etc.).
- Navigate using assistive technologies such as voice synthesis or a braille display.
- Navigate without using the mouse, with the keyboard only, contactors, or via a touchscreen.
- Consult videos and audio content using subtitles and/or transcriptions.
- Etc.
Digital accessibility commitments
Veolia is committed to making its websites (internet, intranet, and extranet), mobile applications, software, and digital urban furniture accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.
Action Plan
- Audit and evaluation
- Carrying out an exploratory (non-exhaustive) audit of the site in February 2025
- Analysis of results and identification of main non-compliances
- Strategic planning
- Finalization and publication of the multi-year accessibility plan on this page
- Definition of short, medium and long term objectives
- Training and awareness
- Organization of a digital accessibility training course provided by Idéance for all webmasters of Veolia sites in France, managers and technical teams in charge of the Veolia digital ecosystem
- Implementation of an awareness program for all employees involved in web content creation and management
- Progressive compliance
- Prioritization of corrections to be made based on audit results
- Implementation of a schedule of corrections and improvements
- Continuous monitoring and evaluation
- Implementation of a regular accessibility control process
- Conducting periodic audits to measure progress and identify new improvement points
- Communication and transparency
- Regular updating of the accessibility declaration page
- Informing users about progress made and ongoing work
- Technological and regulatory watch
- Monitoring of changes in standards and good practices in digital accessibility
- Continuous adaptation of practices according to new technologies and regulations
Non-compliance declaration to the RGAA
This temporary declaration applies to the "seureca.veolia.com" site.
Compliance status
This site is not compliant with RGAA (Référentiel Général d’Amélioration de l’Accessibilité) - version 4.1.2 due to the absence of an audit to assess its compliance.
Establishment of this declaration
This declaration was established on 19/11/2024.
Feedback and contact
If you cannot access content or a service on this site, you can contact us via one of the following means by describing your problem:
- Send us a message via our contact form: https://www.seureca.veolia.com/en/contact-us-0#no-back
We commit to respond to you within a maximum of 48 hours.
Recourse
- You have identified one or more non-compliance(s) with the regulations relating to digital accessibility (presence of accessibility defects, absence of declarative obligations, etc.) on this website.
- You contacted us to inform us.
- You have not received a satisfactory response.
Then you have the possibility to:
Contact Arcom
To report one or more non-compliance(s) with the regulations relating to digital accessibility, go to the contact form on the Arcom website.
Contact the Rights Defender
To assert your rights related to accessibility defects you have encountered:
- Either contact the delegate of your region through the directory of the Rights Defender's delegates.
- Or fill out the Rights Defender's complaint form by choosing the themes "I am a victim of discrimination" then "Private goods and services" and finally "Disability".
- Or send a free letter (without stamp) by mail to the following address:
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07